May 8, 2024
Spotify app

Why Do I Still Get Ads On Spotify Premium

Spotify is a popular music and podcast streaming service that lets users listen to music, podcasts, and other audio content. While the service provides a premium subscription plan, many users have reported that they continue to see ads even after paying for the premium subscription.

There are several possible explanations for this. Spotify, for example, relies on third-party advertising partners to serve ads to its users.

These partners may not always distinguish between premium and non-premium users accurately, resulting in some premium users still seeing ads.

Another reason is the fact that some of the advertisements that premium members view are essentially a component of the service itself. For instance, Spotify may offer customers suggestions for brand-new songs or podcasts that are presented as sponsored content.

These advertisements are not meant to offend or disturb consumers; rather, they are meant to assist them in finding new content that they might appreciate.

Furthermore, some premium users may be seeing ads because they have chosen to use Spotify’s free service on a device that is not linked to their premium account. Because they are using the free version of the service, the user will see advertisements in this case.

Ultimately, while premium customers may still encounter certain advertisements on Spotify, the vast majority of these are either inherent to the service or arise from third-party advertising partners’ inaccurate classification of premium and non-paid users.

Despite this, many users still believe that the premium subscription is well worth the money because it gives them access to a variety of premium features and content and ad-free listening.

What To Do To Stop Ads On Your Spotify Premium Account

You should not see any ads while using Spotify Premium if you have a subscription. Spotify Premium subscribers do not see advertisements between songs, on the home screen, or in the search results.

If you see ads on your Spotify Premium account, there could be an issue with your account or the app. Here are a few options for getting rid of ads on Spotify Premium:

Check Your Account Status

Verify that your subscription is still active and that you are connected to the correct Spotify account. By selecting “Premium” under the “Your Library” menu, you may see the status of your account.

Uninstall And Reinstall The App

You can try uninstalling and reinstalling the software to see if that fixes the problem or if none of the aforementioned procedures work.

Update The App

Check that you are using the most recent version of the Spotify app. You can check the App Store or Google Play Store for the most recent updates.

Restart The App

Sometimes all it takes to fix the problem of ads on your premium Spotify account is to simply close and restart the app.

Check Your Internet Connection

Spotify needs a reliable internet connection to run efficiently. The program might not work properly if your connection is shaky or inconsistent.

If you have followed these instructions and your Spotify Premium account is still displaying advertising, you may need to contact Spotify support for more help.

How To Reach Spotify Support To Stop Ads On Your Premium Account

Here are the various ways to get in touch with Spotify support for assistance:

Through The Spotify App

To contact Spotify support through the app, follow these steps

  • Open the Spotify app on your device.
  • Tap on the “Your Library” tab in the bottom menu.
  • Tap on the gear icon in the top right corner to access the settings menu.
  • Scroll down and tap on “Help” or “Support.”
  • Tap on the “Contact Us” button.
  • Choose the appropriate category for your issue and follow the prompts to submit your request for assistance.

The Spotify Website

To contact Spotify support through their website, follow these steps:

  • Go to the Spotify support website (
  • Scroll down and click on the “Contact Us” button in the bottom right corner.
  • Choose the appropriate category for your issue and follow the prompts to submit your request for assistance.

Through Spotify Support Email

If you prefer to contact Spotify by email, you can send a message to [email protected]. Be sure to include as much information as possible about your issue in your email to help Spotify resolve it more quickly.

Through Spotify Social Media Handles

You can also contact Spotify via social media platforms such as Twitter or Facebook. On these platforms, Spotify has dedicated customer support accounts where you can send a message for assistance.

By Phone

Try calling Spotify support if you require immediate assistance. Although the Spotify support phone number is not made public, you might be able to obtain it by conducting a web search or contacting Spotify through one of the other methods mentioned above.


There may be a problem with your account or the app if you are seeing ads on your Spotify Premium account. A problem with your subscription status, an unstable internet connection, or an out-of-date version of the app are a few potential reasons for ads displaying on a Spotify Premium account.

You can try restarting the app, checking your internet connection, updating the app, and uninstalling and reinstalling the app to stop viewing ads on your Spotify Premium account.

If none of these suggestions work, you might need to get help from Spotify support. Use the in-app support function, the Spotify support website, social media platforms, email, or phone as stated above to get in touch with Spotify customer service.

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